Boris Eetgerink
Senior web developer, aspiring team lead and agile practitioner.
Exceptional communication in code
How intentional programming and instructive error messages drastically reduce support time.Customer support concerns the entire company, not just the support department. Developers help support personnel with particularly difficult questions or unclear errors. However, a short question costs a lot more than the two minutes it takes to answer it. The developer needs to get back into the flow he/she was in before the question was asked; that alone easily takes fifteen minutes or more. Productivity suffers if that happens several times a day.Boris Eetgerink3 min read