Amy Gallo’s Five Essential Books for Having Difficult Conversations
Amy is the author of the HBR Guide to Dealing With Conflict, a practical, useful book and a contributing editor at Harvard Business Review. She also runs workshops on conflict and managing conflict more successfully, so this is a woman who knows what she’s talking about. I’m thrilled that she is my guest blogger today, sharing her five essential books for having difficult conversations. (If you haven’t heard my interview with her, check it out here.) Be sure to follow her on Twitter @AmyEGallo.
Book 1: Emotional Agility
By Susan David
You can’t tackle difficult issues at work without dealing with your emotions. This book from psychologist Susan David explores how to unhook from the stories we tell ourselves about our feelings and use emotions to align with our values.
Book 2: How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life
By Caroline Webb
Webb is brilliant at translating dry management research in behavioral economics, psychology and neuroscience into practical advice about everything from setting priorities to being creative. Chapter 9 on resolving tensions with co-workers includes her straightforward five-step process for talking to a colleague about even the stickiest subjects.
By Christine Porath
Porath’s research on how and why we’ve gotten meaner to each other at work can be depressing for sure. But this book gives practical advice on how to address rudeness at the office and how to thrive despite it.
By Diane Musho Hamilton
This book is mindfulness meets Getting to Yes (Fisher and Ury’s classic on negotiation). Hamilton’s description of the three perspectives you have to take in order to resolve a conflict is enormously helpful.
By Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Grenny is one of my go-to experts on all things related to difficult conversations. This book is full of helpful advice (and sample language!) on how to navigate high-stakes conversations and make sure you feel safe doing so.
Meet Amy Gallo
Amy Gallo is an author and speaker who transforms complex ideas into practical advice. Her latest book, HBR Guide to Dealing with Conflict, is a how-to guide for navigating uncomfortable situations at work. As a contributing editor at Harvard Business Review, she writes on a range of topics, including interpersonal dynamics, communicating ideas, leading and influencing people, and building your career.