How to Get a Refund from JustFly?

5 min readJun 13, 2024

JustFly refund procedure can be confusing, as it can be for any travel provider. This article will explain the procedures, the JustFly refund policy, and how to contact customer service (+1–860–516–6314) if you’re wondering how to get a refund from them.

Knowing about JustFly Refund Policy

Before starting into the process, it’s important to understand JustFly’s refund policy. JustFly, like many online travel agencies, has specific terms and conditions that apply to refunds and cancellations.

Cancellation Within 24 Hours

For bookings made directly through JustFly, there’s a 24-hour cancellation policy. If you cancel within 24 hours of booking, you may be eligible for a full refund. This policy applies to all fare types and is designed to provide customers with a risk-free booking window.

Beyond 24 Hours

After the initial 24-hour window, the refund eligibility depends on the airline’s policies. Many airlines have non-refundable tickets, but some may offer refunds or credits for future travel, often with a penalty fee. JustFly will adhere to the airline’s specific rules regarding refunds.

Additional Fees

Keep in mind that JustFly may charge additional service fees for handling cancellations and refunds. These fees are separate from any penalties imposed by the airline.

Some Steps to Request a Refund from JustFly

Here’s a step-by-step guide on how to request a refund from JustFly:

1. Review Your Booking Details

Before contacting JustFly, review your booking details and the airline’s refund policy. Understanding the terms will help you know what to expect and make your case more effectively.

2. Gather Necessary Information

Have your booking confirmation number, passenger details, and any relevant communication with the airline ready. This information will be essential when speaking with JustFly’s customer service +1–860–516–6314.

3. Contact JustFly Customer Service

To initiate the refund process, you need to contact JustFly customer service. Here’s how you can reach them:

JustFly Refund Phone Number: Dial the JustFly customer service number at +1–860–516–6314. This number is specifically for handling cancellations and refund requests.
Email Support: If you prefer written communication, you can email their support team at support@justfly.com. Make sure to include your booking details and a clear explanation of your request.

4. Follow Up

After making the initial contact +1–860–516–6314, follow up if you do not receive a timely response. Persistence can be key, as high call volumes and email inquiries may delay their response.

5. Document Everything

Keep a record of all your interactions with JustFly, including dates, names of representatives you spoke with, and any email correspondence. This documentation will be valuable if you need to escalate your case.

Tips for a Smoother Refund Process

Here are some additional tips to help ensure a smoother refund process with JustFly:

Be Polite and Patient: Customer service representatives are more likely to assist cooperative and polite customers.
Know Your Rights: Familiarize yourself with both JustFly’s and the airline’s refund policies.
Check Your Payment Method: Refunds are usually processed back to the original payment method. Monitor your bank or credit card statement for the refund.

FAQs: Getting a Refund from JustFly

1. What is JustFly’s refund policy?

JustFly’s refund policy allows for cancellations within 24 hours of booking for a full refund. After 24 hours, refund eligibility is determined by the airline’s specific policies. Additional service fees from JustFly may apply.

2. How do I cancel my booking within 24 hours?

To cancel your booking within 24 hours and request a refund:

Visit the JustFly website and log into your account.
Locate your booking and select the cancellation option.
Confirm the cancellation.

You can also call the JustFly refund phone number at +1–860–516–6314 for assistance.

3. How do I contact JustFly customer service for a refund?

To contact JustFly customer service:

Phone: Call the JustFly refund phone number at +1–860–516–6314.
Email: Send an email to support@justfly.com with your booking details and refund request.

4. What information do I need to request a refund?

When requesting a refund, have the following information ready:

Booking confirmation number.
Passenger details.
Any relevant communication with the airline.

5. Are there any fees for cancellations and refunds?

JustFly may charge service fees for handling cancellations and refunds. These fees are in addition to any penalties or charges imposed by the airline.

6. How long does it take to receive a refund?

The time it takes to receive a refund can vary. Generally, it may take a few weeks for the refund to process and appear on your original payment method. The exact time frame depends on the airline and your bank or credit card provider.

7. What if my ticket is non-refundable?

If your ticket is non-refundable, you may still be able to receive a credit for future travel, depending on the airline’s policies. Contact JustFly customer service +1–860–516–6314 to explore your options.

8. Can I get a refund for additional services purchased through JustFly?

Refunds for additional services, such as seat selection or baggage fees, depend on the airline’s policy and the terms of the service purchased. Contact JustFly customer service +1–860–516–6314 for specific inquiries.

9. What should I do if I don’t receive a response from JustFly?

If you do not receive a timely response from JustFly:

Follow up with additional calls or emails.
Keep a record of all communication attempts.
If necessary, escalate your request to a higher level of customer service or consider filing a dispute with your credit card company.

10. What if my flight is canceled by the airline?

If the airline cancels your flight, you are typically entitled to a full refund. Contact JustFly customer service +1–860–516–6314 with the airline’s cancellation notice to initiate your refund process.

11. Can I get a refund for a booking made with travel insurance?

If you purchased travel insurance through JustFly, review the insurance policy for coverage details. Travel insurance may cover cancellations for specific reasons, allowing you to claim a refund through the insurance provider.

12. How do I escalate a complaint if I’m unhappy with the refund process?

If you are dissatisfied with JustFly’s handling of your refund request:

Request to speak with a supervisor or manager when calling customer service +1–860–516–6314 .
Submit a formal complaint via email or through the JustFly website.
Consider reaching out to consumer protection agencies or filing a dispute with your credit card company if necessary.

13. Is there a JustFly app where I can manage my bookings?

Yes, JustFly offers a mobile app where you can manage your bookings, including cancellations and refund requests. Download the app from the App Store or Google Play for easy access.

By understanding JustFly’s refund policy and knowing how to navigate the process, you can increase your chances of successfully obtaining a refund. For any issues, contacting JustFly customer service directly via phone or email is the best course of action.

Conclusion

Getting a refund from JustFly can be a straightforward process if you follow the correct steps and understand the applicable policies. Remember to act quickly within the 24-hour cancellation window for the best chance of a full refund. For any issues beyond this period, contacting JustFly customer service directly is your best bet.

If you need to reach out to them, use the JustFly refund phone number, +1–860–516–6314, or email their support team. By staying informed and organized, you can navigate the refund process with greater ease and success.