Director of Product Design at Weight Watchers. Still looking for a decent burrito 🌯 in NYC.
The reward systems make this more convoluted. In many organizations, delivering features is rewarded more than solving customer problems. Product managers, like everyone else, naturally gravitate to what they’re rewarded for.
This is a lesson that digital designers continue to cash checks by forgetting. Fast, easy, and useful beats all.
…ve aggression and spelling errors and formatting problems, but the idea in itself is so refreshing. It’s folk information art.