by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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In December, it is high time to start thinking about the next year. 2020 has nearly ruined the world we got used to. So, we all expect a new and better life in 2021. The Intenet has become our salvation during this hard period of isolation. It enables us to work from home, buy food and other things, study, take part in conferences, do exercises to keep fit, and, of course, keep in touch with each other. Needless to say that all those websites and apps that we use are going to change quickly to become more convenient and accessible for users. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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Everyone likes stories. They can be different: scary, funny, long, short. The most wonderful thing is that they attract our attention, and we keep them in our memory. That has always worked well, and it still works well: information presented in the form of a story is memorized easier than just facts or statistics. Today, it is especially important, as we get tonnes of information from everywhere.

Storytelling in UX is vital. It is all about your product, your brand, your audience. All that matters if you want your users to enjoy your product. If you show your users WHY you create your product, they will love it. So, storytelling in UX is not just texts, images, and navigation. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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In this post, I’d like to tell you about the best image editing tools. I believe there is no need to mention Adobe Photoshop as it is one of the most popular tools. Let us talk about other tools that deserve our attention.

GIMP

GIMP is free, open-source software. It is easy to install. Both professionals and amateurs will love it. It includes working with layers, various brushes, filters, etc. The interface is highly customizable. There are a lot of tutorials, even a beginner will find answers to their questions. It may be a good alternative to Photoshop due to its features. GIMP allows retouching your images, cropping, using gradients, reducing noise, and many more things. It supports various types of formats, which is vital. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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What is information architecture (IA), and why is it so crucial for technical documentation? Let’s figure this out!

Information architecture is the organization and structure of documentation that allows readers to use it most efficiently. I would say it is the backbone of documentation. The aim is to help the users find information and understand the logical connections between the pieces of information. In other words, the IA is a massive system that includes how you structure and represent information, how users search for what they need. If your IA seems to be easy for your readers, they will use your documentation. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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At the beginning of a technical writing career, you try to acquire as much knowledge as possible, thinking that there is a long way to go. But finally, you start feeling all that is said and done in your professional field is not new to you. It is exactly the moment when professionals stop developing their skills. Of course, it is not about all of us, but things like that happen every now and then. Definitely, to stay relevant as a technical writer, one should not stop improving their skills. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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The world around us is changing rapidly. The same can be said about everything that we do, and technical writing is no exception. In this post, we are going to discuss the latest trends in this sphere.

Interactive Manuals

Recently, interactive manuals have become so popular that even large companies use them to instruct the employees. Interactive manuals help companies cope with the biggest challenges — to instruct and to teach the users effectively. When users only read instructions, they may miss out a lot because there is a great gap between the theory and the practice. If users start learning to do tasks themselves — it seems to be more successful as instructing turns into sharing experience. If you like gaming, you’ve probably noticed that today most games have tutorials that help you reach the next level. That works pretty well. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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A UX career is a great choice. With all those apps and programs that we use every day, UX is something that will always need changes and improvements. A UX writer is a person who writes texts and copies for digital products. Let’s see what you need to know to be hired as a UX writer.

Writing Skills

Yes, that should be your basic skills. But writing, in this case, is different from the conventional idea of writing. UX writer often creates very short texts (microcopies). Moreover, words should contribute to the product’s design. A UX writer always takes into consideration how the texts are going to resonate with users. This skill definitely needs to be developed if you know nothing about that. Besides, UX writing is closely connected with conversation design — writing for chatbots. That is a highly specific field. But today it is developing very fast as chatbots are so widely used. You can find more information in this post: ‘What is Conversation Design?’. One of the most important things here is to know clearly what you are going to achieve with the help of your text and where your texts are going to lead the user. It is the whole strategy, but not just writing. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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Proofreading is an essential part of document creation. It is as important as writing itself. Sometimes, proofreading is even more time consuming than writing =) Let’s see how to make this process easier and more effective.

Have a Rest

It is a bad idea to proofread your text immediately after writing and editing. Of course, if you have deadlines, you have no way out. But if you have enough time, go back to the text tomorrow or in a couple of days. Our brain is very tricky. When working on the same text for quite a long time, we start overlooking the things that are right here. As our brain already knows every sentence, we are not attentive enough. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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In this post, we are going to talk about the apps that can improve your productivity when you work from home. Even now, in a wide variety of companies, there are a lot of employees who work remotely. I guess that is going to be a trend for the next several years, and even more productivity apps and software will appear. Let’s see what we have now!

Nozbe

That is project management software. It helps you organize and plan your time and tasks. You create a to-do list and start working with it. The interface is intuitive and simple. You can create repeating tasks, schedule your tasks, and prioritize them. You can even manage several projects at the same time. If you need collaborative planning — this software is definitely for you. You can also share tasks. …


by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool

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Why We Need FAQ

Let’s talk about FAQ. This abbreviation stands for frequently asked questions. I suppose, today, you will hardly find a website that doesn’t have an FAQ. That’s a must-have. This page represents the answers to the most popular common questions asked by users. Can you imagine your support team answering the same questions every day? Yes, that is inefficient. They might have spent their time to solve more important problems. For support teams, the FAQ page is a great solution that contributes to the productivity of their work, saving them from routine. Users can find the answers to the majority of questions right away without reaching out to support. The FAQ may help you reduce the purchasing anxiety of users and prevent them from complaining about the quality of your product or service. Moreover, the FAQ may improve SEO. If you create not just one page with questions, but several pages each dedicated to a particular question, the chances are high that users searching for relevant information will visit your website. Companies that provide FAQs are considered to be trustworthy as they care for their customers. Sometimes, it is the FAQ that helps the user make the final decision and buy the product. Moreover, some users are interested in the product you offer, but they are slightly frustrated and need time to prepare their pull of questions. FAQ allows them to start with the basic information. …

About

Bradley Nice

Content Manager at https://medium.com/level-up-web 👈. I write about web design, web development and technical writing. Follow me on Twitter and Facebook

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