Branden HoThe content of a medium is always another mediumThis quote comes from media theorist Marshall McLuhan.Sep 5, 2023Sep 5, 2023
Branden HoUnderstanding Trembling Hand Equilibrium: A Robust Approach to Game TheoryGame theory is a powerful tool for analyzing strategic interactions, allowing us to understand everything from market competition to social…Sep 5, 2023Sep 5, 2023
Branden HoMastering Trust: The Secret to Successful Client RelationshipsIn the realm of professional interactions, trust serves as the vital ingredient that transforms ordinary connections into extraordinary…May 30, 2023May 30, 2023
Branden Ho“Quiet Quitting” and the importance of Concept Handles“Quiet quitting” is a recent buzzword that was originally coined back in September 2009 by economist Mark Boldger at an economics…Sep 12, 2022Sep 12, 2022
Branden HoWhy did the Penny-farthing have such a large wheel?The image of Penny-farthings in modern pop culture tends to be one of pomp and whimsy. Think top hat, monocle, accent… you get the picture…Sep 9, 2022Sep 9, 2022
Branden HoMeeting basic questions templateAs a customer success professional, you are often the face of the company. You meet with users, sponsors, decision makers, and more. At…Aug 25, 2022Aug 25, 2022
Branden Ho“Why?” and “Why not?” in Customer Success ManagementA Customer Success Manager (CSM) needs to care about their customer, and have their objectives and goals in mind at all interactions. We…Aug 17, 2022Aug 17, 2022
Branden HoMake others feel heard by mirroringI first learnt about this method from Chris Voss’s book Never Split the Difference: Negotiating As If Your Life Depended On It. Because it…Aug 13, 2022Aug 13, 2022
Branden HoCustomer Success: 3 ways to respond when you just don’t knowAnswering question after question with “Sorry, I don’t have the answer right now…” can get awkward quickly. And when a big renewal is on…Aug 7, 2022Aug 7, 2022
