Note: This article was originally written on Reich Web Consulting has narrowed its focus to the web and no longer offers tech support services, so we’ve moved all of our tech support content off-site. We hope you find this article useful. It is provided as-is, and we will no longer provide support on this topic.

Today I was tasked with preparing two new Dell Latitude E6500 laptops for deployment with two administrative employees. Between software installs both laptops went into Sleep Mode. One laptop would not return from sleep mode at all, or at least the display didn’t. The other laptop returned from Sleep Mode, but the wireless network connection never came back.

The problemeturned out to be the Dell ControlPoint software which came installed on the laptops. Though ControlPoint has one or two neat features, I decided to uninstall it from the machines anyway. After all of the ControlPoint applications were removed both laptops returned from Sleep and Standby modes without any issues.

Hopefully this helps somebody! If anyone finds a specific setting within ControlPoint that can be changed to solve the problem please feel free to post it!

Reich Web Consulting

Written by

Purveyor of fine web creations. Former tech support geniuses. Occasional spouter of opinions on topics of politics and ethics.

More From Medium

More from Reich Web Consulting

Top on Medium

Ed Yong
Mar 25 · 22 min read


Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade