Installing CCC Pathways Estimating Software

Reich Web Consulting
Jul 27 · 6 min read

Note: This article was originally written on Reich Web Consulting has narrowed its focus to the web and no longer offers tech support services, so we’ve moved all of our tech support content off-site. We hope you find this article useful. It is provided as-is, and we will no longer provide support on this topic.

CCC Pathways is an estimating application for auto repair and appraisal businesses and is commonly installed as a client/server package. I work for a technical school and have installed and supported Pathways for several years. This post documents the process of installing CCC Pathways and provides solutions to common problems.


If you are reinstalling CCC Pathways because the current installation has failed, you will want to back up the Pathways database before proceeding. You can do this by running the Backup and Restore utility from the server or from any CCC Pathways client computer. Save this backup somewhere safe.

Install the Original Version of the CCC Pathways Server Component

1. Locate the Correct Program Disc and Installation Floppy

When you set out to install CCC Pathways you may be overwealmed by the number of discs provided by the company. You will periodically receive software updates. These updates will come with a “ Program Disc “, a CD-ROM that provides the server and client applications. This is the first disc you want to run when installing CCC Pathways.

The Program Disc is tied to a specific Installation Floppy which you should have received when you purchased CCC Pathways. If you have multiple program discs, locate the disc whose version number matches the one on the Installation Floppy. My Installation Floppy is for version 4.2, so I will proceed from there.

The installation floppy is critical to your ability to install CCC Pathways so I recommend backing up the floppy’s contents to a more reliable media. If you need to install Pathways again later you can explicitly tell setup to look for the installation disc at the backup location.

2. Install the Server Component

Begin the installation by locating the program disk for CCC Pathways version 4.2 (or the version that matches your installation disc). Click setup.exe to begin the installation of CCC Pathways. You will be prompted for the “ Installation Disk,” a floppy disk provided by the company with licensing information. If you are using the original Installation Disc floppy, you can use the default Installation Disc location. If you have backed up the files to a different location, you can select it at this time.

Several steps into the installation you will be asked to provide a drive letter for the Pathways installation. When the Pathways Client is run later, it will automatically map this drive letter to the location of the Pathways installation on the network. This drive letter must always be available on client machines.

Leaving the installation open, open a Windows Explorer window and create the network share at this time. On my installation I create a folder called CCC_PATHWAYS on my server and gave it the share name “CCC_PATHWAYS$”. Under the share permissions give Everyone Full Control. Under the security tab lock down the share by only providing Modify permissions to users and groups who will access CCC Pathways, as well as yourself so you can continue with the installation.

Now that the network share has been created, choose a drive letter which clients can use to access the share. I chose the P: drive, but you can choose any drive letter which will be available to all your clients. In your Windows Explorer window map the network drive using the drive letter you selected to the share you just created. For example I mapped the P: drive to the share CCC_PATHWAYS$ on the server ZEUS (\\ZEUS\CCC_PATHWAYS$).

Back in the Pathways installation, you can select the drive which you just created. If the drive letter does not appear in the list of available network drives, click the Back button, then click next. The drive list will refresh and your new network drive should be available.

3. Install the Client Component

Follow through the installation until it is completed. After installation of the server component, navigate to P:\Pathways\CLSETUP (or the drive letter that you previously created) and run the program setup.exe to install the client application on the server. Select the C: drive and continue to the end of the installation. The installation may require a reboot.

The drive letter selected for Pathways must remain available on all clients for the program to run!


After you install the base version of CCC Pathways on your server you will need to install all subsequent updated in the order which they were receieved. My base version was 4.2, so I will install 4.3, then 4.4, etc. All Pathways updates are installed by inserting the Program Disc and running setup.exe. When the setup program opens select Upgrade from the options list and click through to the end of the installation. After installing each server update, run the Client Setup from P:\CLSETUP to upgrade the client component.

If you are asked for the Installation Disk (floppy) when installing a server upgrade, you are installing an upgrade out of turn. Verify that there is not another program update between the current version and the version you are attempting to install.


This is the most time-consuming part of the installation. You will need to install the Data and Graphics disks in the order in which they were received, beginning with the discs provided with your original Program Disc. Install both discs by inserting them and executing the setup.exe application. Be sure to install updates shortly after they arrive to ensure that the application remains current.


To install the client program log in as an administrative user and uninstall the old client software from the workstation if a previous installation exists. Install the new client software by running P:\Pathways\CLSETUP\setup.exe. When the client if finished installing, I usually copy the Client icon from the Start Menu to C:\Documents and Settings\All Users\Desktop simply for ease of access for my users. If the client has trouble installing, see the troubleshooting section below.

Client Installation Troubleshooting

I ran into several problems while installing the Pathways Client. The first and most common is that installation fails because another user is currently in the system. Pathways cannot be installed while the database is in use, so very that no users are currently using Pathways.

Sometimes the installation will fail less gracefully. The problem I experienced can be recognized by the appearance of a Windows Installer dialog which states that Pathways is being configured, but this dialog never disappears and the installation never completes. If this occurs, the easiest way to get the installation to succeed is to wipe out every trace of the previous installation as well as any data left over from InstallShield or Microsoft Installer. If you experience this problem, follow the instructions below.

  1. Close any open installations using Task Manager (kill any processes for setup.exe and msiexec.exe). If the installation refuses to close, force a reboot of the PC.
  2. Clean the C:\Documents and Settings\<username>\Local Settings\Temp folder. You may have to shut down some programs using Task Manager to successfully clean everything from this folder. Specifically look for folders related to Installation (will begin with the prefix _is”), and directories for unfinished installations (a CLSID string, like “{2227a280–3aea-1069-a2de-08002b30309d}”).
  3. Delete the C:\Pathways folder.
  4. Using regedit, Remove the HKLM\Software\CCC Information Systems hive from the registry.
  5. Remove traces of a previous installation using the Windows Installer Cleanup Utility.
  6. Reopen P:\Pathways\CLSETUP\setup.exe to retry the client installation.

Originally published at

Reich Web Consulting

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Purveyor of fine web creations. Former tech support geniuses. Occasional spouter of opinions on topics of politics and ethics.

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