OK, before this gets mainstream:
1) usability testing IS user research.
2) a 4–6 week “user research package” is WAY off, we sell 1 week interview packages (2 with recruitment), to quickly ask 3–5 potential users, sometimes over phone.
Thanks Brian. And thanks for the link to Landor, yeah, it’s great to see that some of the major agencies are moving in that direction. There is a lot more to do, and it’s pretty exciting.