What does this goal really mean? I would argue that the context to make informed decisions is something that the news reader you’re designing for (someone who cares about consuming truthful information) is already seeking out. It seems like the design challenge was formed and executed without really digging deep into the social context of the problem.
I commend your effort, but design alone cannot solve misinformation. Designing against misinformation requires understanding the complexities around how misinformation arose in the first place, and what the motivations are of people spreading it. This article is full of assumptions and vague language, which is what happens when a design process is…
I’m frustrated by the claim of someone wanting to design something that people love. It feels vague and insular. It also seems meaningless in an age where it’s not hard to find and love a digital tool, there are so many great ones. I agree with your point that why people love it is key.
I enjoyed your post, thanks for writing!
I agree that having empathy for your users and having empathy for the people adversely impacted by your product are two completely different things. A designer at uber can re-design the process of calling a ride and use empathy to understand the pain points of the rider. At the same…
reminds me of something i heard about social platforms on a podcast: ‘what if we hired anthropologists first and technologists after?’
the tech industry focuses so much on getting confident badass developers to build the best software but never seems to think about how that software could be weaponized to support an agenda.
I got caught in a bad flow while donating.
It was advertised that one receives a bumper sticker simply for donating once and I really wanted that sticker. Once I donated, the only way to claim my sticker was to save my credit card information at that time and set up a recurring monthly donation. I understand that this…
Great advice. I often fear being called pushy or aggressive when questioning things that I *should* be questioning. When I look back on the last few years the biggest moments that stand out are times I decided not to be brave because I didn’t think I deserved an opinion or didn’t think I was right enough. Thanks for writing and sharing your story. Taking this advice to heart today.