Although intelligent agents have been extensively reported in both the specialized media and mass media, the communication and marketing areas of most brands haven’t used them widely yet. …

Thousand unique readings of Chatbot Report 2019: Global Trends and Analysis prompted us that such materials are in demand — and therefore we are pleased to submit an updated Chatbot Trends Report 2021. For several years chatbots were typically used in customer service environments but are now being used in…

Thousand unique readings of Chatbot Report 2019: Global Trends and Analysis prompted us that such materials are in demand — and therefore we are pleased to submit an updated Chatbot Trends Report 2021. For several years chatbots were typically used in customer service environments but are now being used in…

So, how exactly business uses of or plans for AI? — It is a well-known fact that eCommerce has always remained one of the most customer-facing industries. But it is also true that customers’ expectations for smarter interactions has been rising. …

0. Before we start To begin with, let’s define what conversational commerce is all about: it’s a kind of commerce that is done via various means of conversation. Sounds simple, right? …

01 / Introduction The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Well, to begin with: it seems that voice and dialogue interfaces are finally ripe to compete against traditional…

01 / Introduction The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Well, to begin with: it seems that voice and dialogue interfaces are finally ripe to compete against traditional…

01 / Introduction The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Well, to begin with: it seems that voice and dialogue interfaces are finally ripe to compete against traditional…

01 / Introduction The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Well, to begin with: it seems that voice and dialogue interfaces are finally ripe to compete against traditional…