Building Trust Into Your Product

If you’re in any kind of relationship, you understand how important trust is — but you also understand how fragile it can be. Trust issues occur most when you or your partner are trying to change something in the relationship. Almost always starting out as good intentioned, even subtle acts can turn into a last straw pretty quickly. Product Management is no different.


*As I was putting thoughts to computer I started to question whether it’s necessary to even write this. It seems like something everyone does already, but as I asked around, did some research, and I’m not sure that’s true. We all know that trust is central to a sustainable user base, but it seems to me not many people can truly articulate what it is that there users trust about their products. I try to always remember that a product is created by the Product Manager, but grows because of the relationship it forms with the user.

Job: Digital Product Manager @ Richardson. Passions: Networking, Business Intelligence, Food, Hockey, Leadership. Let's grab coffee. Views are my own.