- Title/Position: Clinic Manager
- Company: Essentia Health
- Industry: Healthcare
Questions about the Contact
Career, Company, Industry; Skills, Success
Their career has almost entirely been focused around healthcare. Their career path started out in an administration job with Essentia Health. From there they continued going to school and joined the military. Then while gaining more experience and schooling moved to the finance department. In that department they rose to the head financial manager for the hospitals’ revenue department. After finishing their masters in management they applied for the clinic manager of the cardiology unit and received the job. The company they work for is Essentia Health which is one of the biggest systems of care in Minnesota. The industry is healthcare which is one of the largest employers in the United States as well as one of the largest employers here in the north land. Their skills include great communication experience both oral and written, years of leadership experience, management experience in both financial and human resources settings, and balancing budget skills. For successes they explained how they rose from a starting position with the hospital to one of the clinic managers of arguably the biggest unit. Success also followed them on their military career as going from enlisted to an officer positions with multiple accolades in leadership.
Questions about Communications Practices and Writing
Could you please describe the typical kinds of writing you do and tell me a bit about each?
The most common types of writing were day to day emails to fellow staff members about current company events or about certain goals that needed to be accomplished. It could vary from new training’s that the hospital was going to implement to finding out about the new rotation of doctors.
What do you find most challenging about your day-to-day writing? What challenges do recent graduates face as they move from “academic writing” to “workplace writing”?
The most challenging aspect would be tailoring the email to the specific person/group of people the email was trying to address. For example the hospital has a wide range of individuals with a wide array of cultures, educational backgrounds, socioeconomic backgrounds, and values.
How would you describe the balance between written and oral communication in your workplace?
The balance of communication was heavily skewed towards oral communication. The community is closely knit and you interact with most of the people in your clinic multiple times a day. Most matters involve small group discussions on the fly or one on one conversations that have the information disseminated to those on a need to know basis. Sometimes presentations are given to inform a larger group, so a mixture of the oral and written communication is required.
Questions seeking Advice for you
Background, Skills, Resume, Job Search and Interviewing
With my military experience as well I was told to incorporate and transfer as much knowledge as I could from that to a civilian hospital setting. For education a slight advantage was gained from going specifically into healthcare management where as the interviewee had a background in finance and management. For skills I was told to develop and enhance the leadership experience I had and to find an internship in a hospital setting. For the resume it would benefit me to gain more experience to make up for the lacking GPA. In the job hunt they explained to me that getting your foot in the door was very important for success in the healthcare industry.
Conclusion and Final Thoughts
From this interview I gained a plethora of advice from someone who has a similar background and has achieved a position I desire. So seeing how the path can be done in different ways I don’t feel the need to find one set path. In conclusion finding more chances for job experience is going to be the most beneficial. From now on I am going to find as many opportunities to volunteer and gain experience in a hospital setting as compared to my current job in a group home.