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Writing about the role of Customer Success in SaaS startups.
SaaS Growth Strategies
Incremental deployment needs to be accompanied by incremental onboarding
Why Sales and Support Should be Friends, not Foes
Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount of tension between these two teams has…
The Value of Salespeople who don’t just Sell
The typical salesperson is more focused on prospecting new clients than driving value for existing customers.