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Brooke Wayne

How my hearing loss inspired my tech career

Ever since I was young, I’ve been obsessed with getting complete information. Being born with bilateral profound hearing loss to two Deaf…

7 min readDec 1, 2023

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Brooke is standing at her desk typing on her keyboard while facing a computer screen.

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Brooke Wayne

How I created my own job as a Tech Writer

Sometimes the best career is the one you didn’t plan for. Learn from my journey on the 3 key things that helped me create a brand new role.

12 min readFeb 23, 2022

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Woman with binoculars looking at something in distance with mountains and a lake behind her.

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Brooke Wayne

Part II: How to Successfully Migrate Docs to a New Tool

Migrate your content to a new tool successfully with these seven key steps. A successful migration means your users are reading your docs!

11 min readAug 10, 2020

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View out of airplane window of airplane wing over clouds.

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Brooke Wayne

Part I: How to choose the right tool for your docs

Set yourself and your team up for success with lots of preparation to choose the right tool the first time.

10 min readAug 10, 2020

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Part I: How to choose the right tool for your docs

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Brooke Wayne

7 Reasons why you need a Tech Writer for an epic knowledge base

What are tech writers, and why is having one managing your Customer Support’s Knowledge Base so valuable? I share my experiences…

5 min readJun 10, 2019

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A house under construction with a crane and workers on the roof.

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Brooke Wayne

How to organize your docs for the first time… or again

Finding yourself wistfully wishing your knowledge was better organized? Or wondering where to fill in missing crucial documentation? If…

5 min readMay 7, 2019

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A corner in a room that is overflowing full of boxes, books and junk.

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Brooke Wayne

How to get your Product Managers to love docs too

As tech writers, one of the key ways to make your documentation better is to make friends with people who have access to info you need…

4 min readFeb 13, 2019

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How to get your Product Managers to love docs too

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Brooke Wayne

Brooke Wayne

Sr. Program Manager of Communications @ FreshBooks, aka Batman for support documentation. When I’m not writing, I’m playing dodgeball, reading, or hiking.

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