On a similar note: when we design for data, are we storytelling (and by what right)?
Or rather, how do we design for a diversity of stories / interpretations of data?
This one is pretty critical for designing in an age of predictive modelling.
Great piece, Gauthier! I think your challenge to an ideology of simplicity is timely, and that you’re right about the erosion of meaning that comes with stripping friction out of every interaction. I think a concept might help is that of an Event: for example, designing a frictionless wedding or funeral ceremony is plainly nonsensical. The objective…
I love this piece, Vincent.
It really communicates what is exciting about designing directly into the operating system of a business, rather than a “pure” interface that “floats on top”.
Two others things I’d add as inspiration for designers:
A very unsatisfying article!
How do you make habits stick? – Make them enjoyable!
How do you make them enjoyable? – Don’t know, maybe try making them simple. ¯\_(ツ)_/¯
Seems to me the advice about making them simple works for starting a habit…
Granting priority to decision-making over data-analysis seems like a great first step toward an ethical approach to the AI-augmented worker.
Of course, in that light, the focus isn’t so much on the efficiency or accuracy of decision-making, as it is on the quality and fairness (or conversely bias) of that decision-making.
Great insight, Gary. The idea that Agile and Service Design share an impulse to democratise decision making is really interesting, and though I think of it through an innovation lens (in my current job) I totally agree that UX as solution design is playing a different game.
Tim, you’ve done something really remarkable with this piece. You’ve found just the right level of abstraction to describe an incredibly subtle set of considerations that every designer worth their salt is concerned about at every moment in the design process. I especially loved the diagram and insight about the way object model being concerned only…