Founded by Sam Walton in 1962, Walmart is one of the world’s largest shopping go to places. Because of the numbers of customers that the company has to serve thus, it is just not possible for some of them to find issues with the products they buy. Are you one of them? If so, do stick around.
This article will tell you about everything you need to learn about the company’s customer service hours.
Are you in a hurry and would like to know the Walmart Customer Service Hours right away?
Walmart Customer Service hours are between 7:00 AM and 11:00 PM.
More About Walmart
Walmart’s signature product is what it calls ‘Super centers’ which are stores of approximately 182,000 square ft. Such a building will carry all sorts of products; diary, grocery, furniture etc.
From here we go to smaller outlets like the ‘neighborhood markets’ and ‘discount stores’. This infrastructure has meant that the 90% of Americans are within 10 miles proximity of one of Walmart’s selling posts.
Outside the US, Walmart operates in at least 18 more countries with a total of 10,500 stores and employs a total of 2.1 million associates.
The company has an online presence too both through website and any place that you get your mobile apps. Some of Walmart’s popular digital innovations are Mobile Scan & Go, and Curbside Pickup.
There is a whole ecosystem that has been put in place too to ensure the safe movement of goods both from Walmart’s suppliers and to customers who opt for delivery services.
Examples here include, 9,000 tractors, 11,000 drivers, and 8,000 trailers.
Sometimes (especially with the bigger outlets) there will usually be third parties that partner with Walmart to offer services that buyers coming to Walmart may benefit from.
These include banks, restaurants, and saloons among others.
Walmart Customer Service
Walmart centers are often open 24/7 to the general public for business. This is for buying products though which is entirely different from customer service. So you should not seek the help of customer services just because the mall is open for business.
Customer service basically involves filing of complaints by someone who has bought a product and found it to be lacking in certain ways or when such individuals have met up with hurdles in the process of purchasing something.
A perfect example is if you download try to download an app but then figure that it is not working. You would want to inquire whether the issue at hand is general e.g. when it is undergoing an update or specific e.g. when it is not compatible with your phone.
Like other major companies, Walmart avails this service so as to ensure that her customers receive value in return for their money.
Some of the remedies available for those that tender in complaints include compensation and return of a client’s money.
From the issues arising, companies are equally able to prevent a reoccurrence of similar scenarios in future.
It is important too that any arising issues are efficiently and quickly handled if at all the person complaining is to continue to buy from the said company. Walmart endeavors to do this.
How to Know the Walmart Customer Service Hours
Walmart customer service hours will always differ from store to store. On average however, you will get it right anywhere from 7AM for the starting time and 11PM for closure.
The difference is often with the latter with some store closing as early as 8PM. Again, the hours may differ for Sunday and holidays even when it is the same store.
Lastly, it is possible that a store changes its customers service hours after sometime.
The good news is that none of this should matter now that we are going through the three processes through which you can check with the hours with ease.
These are, the Walmart application, contacting the service desk locator, and contacting customer service directly.
1. Direct contact
This includes a couple of avenues among them social media, email, and reaching out in person on the customer service desk. It is not difficult to find the contact to text or email.
They will usually appear on the packaging if you have shopped already at the place you would like to inquire from or even the receipts. If you are not into texting, you can place a call.
The one-on-one interaction should ideally be the best though the challenge is that it will require physical movement. Perhaps you could leave it for last resort cases.
2. Locator
Here you will need to visit Walmart’s website. Once there, visit the menu and find the ‘Store Finder’ provision. Here you have two options i.e. entering your zip code or the city in which you reside.
Either of them will display a range of stores around your area. From them you can choose the one that you prefer and thereupon go ahead and click on ‘Store details’ to establish its opening and closing hours.
You can also compare with the other stores to see whether there is one whose working hours are distinct in a way that favours you.
3. Application
Download the company’s app from wherever you get it. Finish with the initial requirements. Thereafter you should see the ‘Services’ icon.
Select it and then ‘Store services’ and ‘Customer services’ options in that order. There you should see the hours.
A related but different policy is returns. Walmart usually allows for this so long as the store is open. So if you are interested in returns rather than customer service, then you should not take them to be the same. You could checkout the full policy to be certain.
The Things Done During Customer Service Hours
Now that you know how to find out the hours of your local store, let’s add to that the knowledge of whether actually your issue falls within customer service.
You don’t want to go through all the trouble only to find otherwise.
a) Complaints about Walmart workers
Walmart tries to get the very best of workers. They also ensure that everything they need to work happily is enabled. For example, they are paid well and will have protective gear if working in delicate places. Now and then, they are afforded training too.
Nonetheless, it is not always easy to 100% guarantee that they will conduct themselves appropriately. Should you come across any misconduct by one of them, you can reach the company through customer service.
b) Returns
This is basically about you taking back to the store an item that you have previously bought usually because there is a quality that it does not satisfy and the failure to do so is a failure on part of Walmart.
Common cases include something being broken, rotten say in the case of groceries, expired, or even when the quantities sold are in fact less than what the packaging claims.
The process includes going back to the store physically. If at all it was a delivery, please contact Walmart to see how the same can be resolved.
The remedies available to you include refunding the money earlier paid, substituting the purchased item with another of its like dependent on the policy of a particular store as well as what your preferences are.
Prior to that though, you will need to present some evidence to show that the defect is in fact attributable to Walmart. Consider for example glasses, they could have gotten broken as you transported them. To avoid all this trouble, make sure that you have thoroughly checked a purchase before you leave the store as it is much easier to get another if you notice such stuff at that point.
As much as possible, buy products that have guarantees too. This means that their manufacturer offers to either repair them of give you another if they get spoilt within a particular time frame so you don’t have to argue with Walmart.
c) Theft
Walmart stores attract a lot of people. Unfortunately, this sometimes includes thieves. They know that most of folks around have come to shop and so they can run away with their money or the stuff they have bought. Walmart is aware of this and so they provide high security.
If at all an incident escapes them though, and you happen to have been involved in it you can reach them through customer service.
The retailer body will work with local security to pin down the perpetrators. With the aid of security cameras for instance, they can easily identify a person’s face and share the data over.
d) Out of stock items
There are products that only Walmart will have in a particular neighborhood. Or else, it could be that that the ones stocked by them are a much better quality than any of the other qualities. This is because the company leverages on its infrastructure to avail variety and quality.
Should you be dependent on this state of things only to find that the product of your interest has not been in the shelves sometime, you can find out why by reaching customer service.
Often, such incidents arise from a disruption in the usual state of things e.g. transport delays. The tellers will let you know what is going on and when to expect a return to normalcy.
Sadly, sometimes the absence is permanent as companies close etc. Again, you want to be sure so you can see how to proceed moving forward.
e) Walmart Credit Card and other financial inquiries
Walmart has a whole list of financial protocols whose details you might not always know. Knowing them helps you appreciate which one of them is more inconvenient for you.
Moreover, there are benefits that accrue with working with some of them. Applying for their credit card often comes with promotional offers and discounts.
This will mostly work only for those who are regular Walmart shoppers though. They should intend to keep that way too.
f) Others
There are a host more things that customer service at Walmart will help you with. The list is hard to exhaust but here are a couple more in summary;
- Stamps: should you need letters or mails, the service desk will have Walmart stamps.
- Price Matches: Again, you can inquire about the price matches policy.
- MoneyCenter: Walmart has several MoneyCenter services at offer. Considering that they might change from store to store however, you want to inquire to be sure. Common examples here include money transfer and checking money.
Different Walmart Customer Service Avenues
Reaching Walmart’s customer service can be done through different ways. They include the following;
1. Call Center
The contact to dial is 1–800–925–6278. This is the general corporate number though so you will need to tell them about your local store as you reach out.
The number can be jammed at times too in which case you should be patient a bit. In the alternative, you could look up your local store contact.
The beauty with the number above however, is that it operates 24/7. You don’t have to worry about time zones etc.
2. Mobile App
This is a good option for people that are not into calls. First however, you will need to visit Apple store, Google play or wherever else you get your apps and download the Walmart application. It should not be hard to find as it has the Walmart logo.
Once the app appears in your phone, you can contact customer service either via email or live chatting. The good thing is that even when you are done with this process you can always the app in your shopping say when placing orders.
3. Walmart Associates
‘Associates’ is a fancy way to say someone working within the mall. As you shop, you should see many of them going about adding products to the store etc. Usually they will put on Walmart clothes.
Feel free to reach out to any of them and inquire about customer service. An associate will then direct you to the customer desk where details will be explained to you.
Associate are polite people as they have been trained so you don’t have to fear them.
4. Visit the website
Enter ‘Walmart’ in your search engine and the company’s website will appear. Now follow the following prompts;
- Find ‘Help’ towards the bottom and click on it.
- Now you should see ‘Contact Us’ availing several options.
- Select ‘Chat with Us’.
- A bot is ready to hear from your complaint and help you out.
- If the question is complex, it will refer you to a person for an answer. People are not always available though so you will need to check again should you need their help when they are not around.
Walmart Alternatives
As we have just seen, Walmart has one of the most elaborate customer service policies. Should you still not be convinced still however, then it might be time for you to consider another store.
Not many companies can fit well with Walmart but here are some that you can consider.
1. Amazon
The company is headquartered is Seattle, Washington. It was founded in 1994 and has ever since established itself as one of the biggest products suppliers.
It is supplied by over 2 million different third-parties and made quite the fortune. In 2020 alone, Amazon made over $189 billion in revenue.
The company is involved in over 40% of the transactions that go on in the United States.
2. Kroger
The company was established in 1888. It is presently headquartered Ohio (Cincinnati). Kroger specializes in food products and it is doing quite impressively on this front. In 2020 alone, it generates $132. 5 billion.
Kroger has up to 2,764 in the US alone. To this, they recently added new stores that the company refers to as the fulfilment centers.
It is estimated that by the end of this year the initiative would have doubled the company’s revenue by the end of this year.
3. Alibaba
The company is of Chinese origin having started in 1999 and being headquartered in Zhejiang of present. Alibaba operates in over 200 countries and is also available online at alibaba.com.
This humongous business only however opened in the United States in 2019. In the same year, it reported that it had attracted over 10 million businesses wishing to partner.
4. Others
Other alternatives include Home Depot (1978), Walgreens (1901), and IKEA (1943).