Chris, I absolutely 100% agree with you. In addition, the private sector could greatly help government institutions such as the VA hospitals, the DMVs, postal service and any other government environment in which the public has to interact with daily. Their processes and “systems” are so antiquated and the individuals serving and running them seem to have no vetting or training process. It’s time we expect more from our government and they allow us, the people to bring and implement solutions that are good for US and not their pockets. Thanks for this post and sharing your thoughts.