Published inBT Business DesignHow the BT Business Community offers us a digital first approach to design and customer service.Jennifer Tierney, Content Design Manager, talks about how our BT Business Community is a digital tool we can use to impact our customers…Sep 6Sep 6
Published inBT Business DesignCreating a culture where your Content team can thriveDarcey Taylor, Content Design Manager shares how she approaches managing a team of content creators. And how you can get the best from your…Aug 27Aug 27
Published inBT Business DesignAccessibility in Content Design: Understanding visual impairmentsContent Designer Amelia Cooper highlights the importance of designing accessible content, in this article she considers visual impairments…Aug 12Aug 12
Published inBT Business DesignUnlocking creativity: Integrating GenAI in our early design discoveryProduct Design Specialist Suraj Soren dives into the world of GenAI and explains how he and his team are starting to use Gen AI in the…Aug 7Aug 7
Published inBT Business DesignHow to successfully navigate the content review minefieldBT Business Content Design Chapter Lead Tony Curtis shares his advice on how to navigate content reviews pain free.Jul 10Jul 10
Published inBT Business DesignBeyond user interviews: Personal letters as a qualitative research toolBT Business User Research Specialist, Lakshmipriya explains how rethinking research methods opened up a whole new world of customer…Jul 1Jul 1
Published inBT Business DesignUnderstanding Content Design: what is it and how to get startedContent Design Manager, Darcy Taylor helps demystify the world of content design and shares her top tips for getting started in the…Jun 17Jun 17
Published inBT Business DesignDeep Sharma on super charging conversion rates with strategic calls to actionDeep Sharma, BT Business Content Designer takes us through how with a little strategic thinking he super charged calls to action (CTAs)…Jun 6Jun 6
Published inBT Business DesignEunice Alves on settling into the Design Ops teamEunice Alves shares her journey as a Design graduate in BT Group’s Business Design team.Mar 8Mar 8
Published inBT Business DesignPracticing content design with inclusivity in mindAs our societies and industries continue to advance into a digitally-led era, the value of user experiences has never been more important.Mar 8Mar 8
