Frequently asked questions

Bulb Texas
Jan 21 · 3 min read

New to Bulb? Read on for an overview of what we do and how we do it.


Switching

What happens when I switch to Bulb?

  • We contact your current provider to start the switch. It takes 3 business days to complete this process.
  • Your should get a final bill from your old provider within 30 days of switching.
  • That’s it. You’re powered by 100% renewable energy.

I’m moving to a new home. Can you turn on the power?

We aren’t powering new homes just yet, but we’re close! Follow us on Facebook to stay in the loop.

How do I cancel my switch?

You can cancel your switch to Bulb within 3 days of signing up. Please call us at 1–833–HEY-BULB (1–833-439–2852) from 9am to 6pm CT, Monday to Friday, to stop the switch.

My switch didn’t go through. What happened?

Your provider may have blocked your switch to Bulb. If you think this has happened, please call them to discuss your options.

Billing

When will I receive my first bill from Bulb?

It should arrive on or around the same day of the month as your previous electricity bills. Look out for an email from hello.texas@bulb.com which will have your first bill from us.

What should I do if I haven’t received my bill?

If you’ve recently switched to Bulb and haven’t received your bill in over one month, please email us. We have up to 30 days to bill you.

I have a question about my bill.

We have answers! Email us anytime.

Payments

When will I be charged?

We’ll automatically charge you 16 days after emailing your bill, using the payment method we have on file.

How do I update my payment method?

Just give us a call at 1–833–HEY–BULB (1–833–439–2852).

Account

Can I access my account online?

Not yet, but we’re working on it. Right now, we’re asking our members to share their experience with Bulb so we can make features like online accounts as useful as possible. If you have a question about your account, please email us or call 1–833–439–2852.

How do I know when I’ve switched? When will I be charged?

It takes 3 business days to process your switch. We’ll email to confirm when your switch has gone through. That email will tell you the date when you’ll receive your first bill. Your account will be charged 16 days after we email your bill. Keep an eye on your inbox.

Special needs

I have special needs. How do I communicate that to Bulb?

Your previous provider will let us know of your status as a Special Needs customer as part of your switch. If you haven’t disclosed this information to your provider, or if your circumstances have changed, please email us.

Energy 101

Where does Bulb get its energy?

We source our energy from wind and solar generators around Texas.

Is Bulb regulated?

We’re licensed by the Public Utility Commission of Texas (PUCT). All of our energy is certified as renewable by the Electric Reliability Council of Texas (ERCOT). ERCOT is the non-profit corporation that oversees the power grid, which supplies energy to about 25 million Texans.

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