Published in BlueCity·Feb 20, 2017Chatbots: Humanizing a platformOver the past few months I had the opportunity to design an experience for a proof of concept SMS chatbot. The basic premise was to allow a customer to text with a customer service chatbot. When working on the early prototype, the system was fast, and while that’s typically a…Bots5 min read
Feb 20, 2017Chatbots: Humanizing a platformOver the past few months I had the opportunity to design an experience for a proof of concept SMS chatbot. The basic premise was to allow a customer to text with a customer service chatbot. When working on the early prototype, the system was fast, and while that’s typically a…Bots5 min read
