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Chris Mickschl
Chris Mickschl

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Published in BlueCity

·Feb 20, 2017

Chatbots: Humanizing a platform

Over the past few months I had the opportunity to design an experience for a proof of concept SMS chatbot. The basic premise was to allow a customer to text with a customer service chatbot. When working on the early prototype, the system was fast, and while that’s typically a…

Bots

5 min read

Chatbots: Humanizing a platform
Chatbots: Humanizing a platform

Feb 20, 2017

Chatbots: Humanizing a platform

Over the past few months I had the opportunity to design an experience for a proof of concept SMS chatbot. The basic premise was to allow a customer to text with a customer service chatbot. When working on the early prototype, the system was fast, and while that’s typically a…

Bots

5 min read

Chatbots: Humanizing a platform
Chatbots: Humanizing a platform
Chris Mickschl

Chris Mickschl

Interaction/Visual/Experience Designer. Co-Founder Bluecity. Ex Razorfish, VSA Partners, Critical Mass

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