I understand why and how I was anointed “the face” of PartnerHero; I founded the company 5 years ago today.
This is what it looked like.
You need to have a “healthy” ego to start a company (or unhealthy; depending on how you look at it), and don’t let anyone tell you any differently. For the first 10 or so months, I did most of the hiring, handled the training, finance, operations, and business development. …
we talked beats over beets
walking block after block
in search of gems entombed on wax
and drank our coffee, black.
to listen to you break down “Dilla this”, a little that
“top 10 this”, “over-rated that”
I had No ID what the Partynextdoor had in store
the TSA line was so fucking long,
but I still wish it was longer,
longer than the days I’ve waited to be with you.
you filled my mind with new ideas,
unencumbered by legacy or pretense,
I wish your gate, N8, was somehow broken (like I was)
delaying your flight
giving me more time…
Consider the following experiences:
As your waiter picks up the check at a local restaurant, he gives you a card and asks you to please let them know how your meal went.
While browsing a retail website, a popup interrupts you to ask for feedback on your online shopping experience.
You call your insurance company and before you’re helped, an automated phone system asks you to stay on the line after the call to answer a quick survey about their service. The next day you get an email nagging you for feedback.
The cashier at the grocery store hands you the receipt and points to a jumble of letters at the bottom, explaining that if you use the code to go online and fill out a survey, you’ll be entered for a chance to win something that you won’t remember because you’ve already stopped listening. …
Anthony Bourdain took his life today, and now I’m reliving my best friend’s suicide all over again. The act itself never actually ends the pain, it just transfers it to the living.
And now, the questions…
I think about his daughter, his family, friends. I think about the stories he had yet to tell, the places he had yet to visit, the cultures he had yet to expose (in his own authentic way) to masses.
What a loss. What a tragedy.
And how is it that we are still not equipped to help people who are suffering like he did? As we rush to redistribute, reshape and redefine labor through AI and robots, what are we doing to keep our humanity, and to help people when they are not going to ask for it? …
Our brains are designed to find patterns…
So when you do something that yields positive results (“success”), we tend to repeat that pattern.
Imagine your favorite recipe, or the route you take to work…it’s been successful for you, so you repeat it.
Also, we are born and conditioned to stay away from “failure”, so we are highly motivated to take the path that will most likely lead to success.
In turn, this makes us less likely to explore new ideas, methods or “paths”
In short, success makes you less teachable
Ever meet someone who doesn’t like to learn new things, or consider updated data, findings or context? …
This post is in response to a recent conversation I had with an associate at PartnerHero. He applied for a new internal role and didn’t make the first cut of applicants, but was really surprised given his high program metrics and QA scores (he did poorly in our latest English assessment). He was complaining to me about it, and the more we talked the more it reminded me about my own recalibration.
I went to highschool in Iran and was just an average student (part of the reason was I didn’t grow up there, so I really struggled with the language). That being said, the high school curriculum in Iran is among the toughest in the world. You end up learning Trigonometry, Calculus, Physics and other STEM-based subjects at an early age, and the content just keeps getting tougher through the years. It also helps that we went to school 6 days a week (we had Friday’s off!) …
Almost every week, without fail, a PartnerHero associate will approach me and ask for some time to chat. Once we are on the call or meeting face-to-face, I ask them how can I help you? They typically ask one or two questions about how to deal with something in there lives, how to grow at work, or how best to pursue their own business ideas.
But to a tee, almost all of them also ask me this: how can I manage my time better? Or, as they say it exactly: “I’m having issues managing my time. …
The battle between Uber and Lyft has taken an interesting turn over the past few months. Google, one of Uber’s largest investors, is looking more like a competitor (or at least like co-opetition), at least in the longer term. The public markets are not as attractive as they once were (ask Twitter) and frankly given the latest expansion/burn numbers we are getting from Uber (em…sources), it would seem that Lyft would require a lot more than a simple/standard public offering to give it the ammo it requires to grow.
But the real value of Lyft, like Uber, is far beyond the labor/cost arbitrage riders get when compared to cabs and other modes of transportation. Some have argued that the dramatic growth (and success) of ride-sharing companies will force entire industries, such as automotive, trucking, logistics and even public transportation into radical transformation (kicking and screaming.) I’m guessing the public markets won’t really give Lyft what it needs to achieve its longer term potential. And god knows you don’t want Wall St. hammering at your margins when you are feeding the growth beast, investing in R&D, opening up new markets, etc. …
Most companies undertake outsourcing as a means of achieving a specific business objective — including cost reduction, faster scaling, access to non-core expertise, and more. They select an outsourcing vendor who promises to fulfill these objectives and then negotiate a contract. Everyone’s interests seem to be aligned — that is, until the program goes live. So why is it that things so often go wrong?
Despite getting off to a promising start, it’s quite common for each party to optimize their own returns — hurting the program’s overall chance of success. When this happens, the result is not only higher total costs than originally projected, but also lower quality of service and, quite often, more problematic outcomes such as loss of in-house expertise and even litigation — as in the case of the State of Indiana vs. …
My first Father’s Day as a divorced father, mixed feelings. I am so grateful for the love of my children, they have shown uncompromising love in spite of all the hardship and heartache. My decision has impacted them and now everything is different.
Father’s Day is a reminder of a decision I made long ago to have children. That responsibility remains the same, and yet the circumstances have forced a very different style of parenting. I’m learning to be more patient, and more understanding than I had ever been when I was married. …