Get Best Call Center Software Management For Optimal and Hassle Free Growth Of Your Business
This article gives you a sneak peek of call center software and their benefits when it comes to customer satisfaction. It also tells you about the companies that offer best-in-class call center software from world’s best call center software vendors like Oracle, Aspect, Interactive Intelligence, Five9, Vocalcom, Salesforce, CallMiner and Pipkins.
Today, when customers have become very smart and active, companies have fully understood what it means to satisfy the customers. They now make use of the best-in-class software so that the customers do not encounter any problem while using their service. No matter which industry are you into, almost every industry today has a call center department to either offer their services, products or listen to the woos of their customers. The days are passe when customers’ voices were ignored. Now they are paramount and their concerns or complaints are always considered as top priority. With that knowledge in mind, a lot of call center software providers have come out in the market and are offering best-in-class call center software. While looking for a perfect call center software, one comes across many such call center software providers who claim a lot but have nothing best to offer, as per your requirements. On the other side, there are companies that offer call center software with complete set of features and functionality.
Whether you are an SME, SMB, Fortune 100 or 500 enterprise, these companies offer world’s best call center software from vendors like Oracle, Aspect, Interactive Intelligence, Five9, Vocalcom, Salesforce, CallMiner and Pipkins. They also account for an extensive variety of outbound, inbound, speech analytics, predictive dialer, workforce management, customer self-service mobile applications and multi-channel solutions. These companies’ call center software allow organizations not only to bring change in their customer services, but also deliver proactively powerful effective service. Industries such as retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government, among others, are using call center software offered by these companies.
These companies offer their call center software in a range of configuration such as: cloud, hosted, premise call center software deployments. All these software have every possible features and functionalities that help a company’s call center run effectively, as well as decrease costs. Some salient features integrated in the software are bi-directional SMS messaging, PCI compliance, Mobile APIs for mobile apps incorporations, back-office integrations, customer experience self-service, out of the box integration with leading customer relationship management software like Microsoft Dynamics, Salesforce, Oracle RightNow and Zoho CRM customer relationship management solutions.
Apart from offering these feature-packed call center software, these companies also have a team of technicians to provide 24/7 customer support and services. The team very attentively listens to the queries of their customers and answers them quickly. The tech-staff is highly experienced in deploying, managing and training call center clients. They also provide remote or on-site services to ensure that their call center software go on working properly and impeccably for their administrators, supervisors, and call center agents.
Call center software that these companies have to offer for their clients are: RiverStar Business Process Automation, Aspect Unified IP Call Center Software, Aspect Customer Experience Platform, Microsoft Dynamics CTI connector, Oracle Contact Center Anywhere, Enghouse CCSP Hosted Call Center, Pipkins Workforce Management, CallMiner Speech Analytics, Oracle RightNow connector, Zoho CRM CTI connector, Salesforce CTI connector, Verint 360 Workforce, Aspect Zipwire, IEX TotalView, Monet and a lot more.
However, before you move out to find best call center software management services, it is advised to carry out a little research about the vendors providing call center software. Additionally, you can also read what their previous and existing customers are saying about these call center software vendors.
If you are looking for hosted CRM software, the author of this article recommends Promero.