Top 5 Best Telecaller Software Features That Enhance Small Businesses
If you think that collecting leads through phone calls is an old-school method, then this interesting fact will amaze you. BIA/Kelsey’s Local Commerce Monitor™ (LCM) study of consumer media consumption habits reports 66 percent of small to medium-sized businesses (SMBs) rate phone calls as a good or excellent source of leads, followed by online forms (58.2 percent), in-person (54.1 percent), and email (43.7 percent).
For a marketing campaign to excel, it is very important to track inbound and outbound calls. Many businesses lose more than 80% of their conversions because they do not track calls.
Successful marketing campaigns are critical to growing a small-scale business. However, small businesses cannot afford marketing campaigns that do not deliver good results. It is very important for a business to analyse each marketing campaign to gain useful insights into what is working for the business and what is not.
Well, to gather all this information, a small business should undoubtedly invest in an efficient telecaller software. A call tracking system allows you to analyse and summarise your daily call activities. It provides you with a detailed analysis of your inbound and outbound calls. You can easily track how your ongoing marketing campaigns are performing. Telemarketing softwares are efficient and helps you make fruitful business decisions.
Call tracking systems have a rich set of features and functionalities. There are various features that will help you increase the productivity of your business and thus increase your ROI. To improve your business, you should look for the following features in a telecaller software.
Advanced Call Tracking
Call Tracking helps you to keep track of each calling activity. With advanced call tracking you can energize your calling efforts. A robust telecaller software provides you with a tracking system that helps you keep an eye on every call performance from a centralized, cloud-based dashboard. With this proficient tool, you can keep tabs on the following:
Check the number of calls, call duration, missed calls, received calls on a daily, weekly, monthly, and yearly basis.
Explore the total number of incoming, outgoing, missed, and rejected calls handled by the entire team on the cloud and get valuable insights.
Access organization-wide call history from a single dashboard to keep an eye on everyone’s activities.
Helps you improve a team’s productivity by closely monitoring their performance.
Efficient Lead Management System
Lead management system helps you to convert leads into potential clients. Telemarketing software helps you in managing leads proficiently. You can bulk import leads into the software dashboard and assign them to respective employees. Employees can easily manage their assigned leads.
Employees can communicate with assigned leads and update the status of the call with a note.
Set a reminder for the lead.
View real-time reports and status history of each lead.
View detailed lead analysis report
View leads that have not been contacted by employees. Thus, never missing any leads unattended.
Call Recording Synchronization
Call tracking software allows you to synchronize each call recording of an employee’s device to a central cloud-based dashboard. Team Managers can easily view, listen and closely monitor each call recordings. This feature helps you monitor telecaller’s performance and train them to work better.
Synchronization Call Recording with Cloud
Easy to view, download and listen call recording for a particular call log
Detailed Analysis & Statistics
Detailed Analysis and Statistics helps you in navigating marketing strategies.Using telecaller software you can easily access various information about the lead. The application provides you a detailed summary of the calling activities. It also gives a graphical representation which helps you to analyze things to the depth.
Analyze all communication activities with summarized as well as detailed analysis and statistics.
Access information like top caller, top dialer, highest call duration and so on.
Daily Status Report
Every business owner needs daily status reports with their mug of coffee. When you receive daily reports of your marketing activities you get a better understanding of how things are going around. These reports are crucial and help you better in planning your future moves.
Automate reporting efforts by getting daily reports emailed to your mailbox.
Summary
It is very important that you track your marketing activities, the performance of your employees and the success of your campaigns. When you invest in Telecaller software, you invest in improving your business. There are different software available in the market, but invest in the software that will provide you with the most effective and beneficial tools to advance your business and meet your needs.
