Adoption by users (because cheap) is only half of Uber’s business model.

(post)sustainable service systems, (post)critical design thinking, contemporary (post)classical music, bemoaner of US (post)politics - http://t.co/F7elOTDg

Feb 12, 2016

This is the only path to winning the mass market adoption Uber enjoys.

Taking the wrong lesson from Uber

Sarah Tavel

1.4K85

Adoption by users (because cheap) is only half of Uber’s business model. I am not sure how sustainable their ‘adoption by drivers’ is, given that it is the drivers who bear the externalized cost of that cheapness. There appear to be limits to Uber’s ability to UX non-employee drivers into lower rates.