What are your thoughts on how chatbots could impact the connectedness of people in emerging markets/rural communities? Most people in these countries are far more likely to have phones than computers; it’s why mobile money is much more popular there than it is here.
Have you had an experience yet of anyone developing a chatbot for that? I’d be curious to see what that would look like. For example, offering and connecting people to health services/having a WebMD-like service to help people self-diagnose in areas with minimal health coverage. And if there is need for a better diagnosis, then the person can be connected to the services.