Shedding some light on a relatively-new title outside the tech world. — When I first started working as a UX/Content Strategist for the City of Vancouver 8 years ago, the first thing I noticed when my friends were asking about my new position was the utter confusion on their faces while I proudly enunciated my title. I could’ve easily said “Rocket Scientist”…

Although my first attempt to embark on the long journey of learning AI and Machine Learning was cut short, I find that it’s worth sharing a few thoughts, so that others who want to jump in will know what to expect and hopefully be more prepared than I was. For…

I won’t make you scroll all the way to the end of this article to find the answer, so here it is: Kuthodaw Pagoda, Mandalay, Myanmar. No less than 729 smaller stupas surround the large Kuthodaw pagoda, which is gilded above its terraces and measures 57m (188 feet) in height. …

Unicorns exist only in our imagination. — Anybody who’s been in a long-term relationship knows that you will never fully get to know your partner until you move in with them and live together, day in and day out, for a while. Surely, you could go on dates every Tuesday and Friday for a decade, and tell…

Let’s say you are the CEO or the Product Manager of a small to medium company. You’ve hired a few developers to work on an idea you’ve had for a while, and managed to line up a few investors as well. Things are looking up, and you come close to…

Imagine: You left your house 4 hours ago. You knew it would take about one hour to get to the airport, and because you are a diligent traveller, decided to give yourself the 3 recommended hours before an international departure, on top of that. The good news? There’s no delay…

In my last week’s article A better boarding pass, I presented a more user-centric alternative to the current designs adopted by most airlines when it comes to their printed/online passes. In this post, I will take that idea further and show how air carriers could grant their customers the flexibility…

This important slip of paper could be doing so much more to make your hellish travel day better — As someone who has travelled to 108 countries and territories so far, flying 35 to 40 airlines from six continents, I’ve had the chance to study airline boarding passes at some length. …