Shedding some light on a relatively-new title outside the tech world. — When I first started working as a UX/Content Strategist for the City of Vancouver 8 years ago, the first thing I noticed when my friends were asking about my new position was the utter confusion on their faces while I proudly enunciated my title. I could’ve easily said “Rocket Scientist”…

Although my first attempt to embark on the long journey of learning AI and Machine Learning was cut short, I find that it’s worth sharing a few thoughts, so that others who want to jump in will know what to expect and hopefully be more prepared than I was. For…

I won’t make you scroll all the way to the end of this article to find the answer, so here it is: Kuthodaw Pagoda, Mandalay, Myanmar. No less than 729 smaller stupas surround the large Kuthodaw pagoda, which is gilded above its terraces and measures 57m (188 feet) in height. …

Unicorns exist only in our imagination. — Anybody who’s been in a long-term relationship knows that you will never fully get to know your partner until you move in with them and live together, day in and day out, for a while. Surely, you could go on dates every Tuesday and Friday for a decade, and tell…

Let’s say you are the CEO or the Product Manager of a small to medium company. You’ve hired a few developers to work on an idea you’ve had for a while, and managed to line up a few investors as well. Things are looking up, and you come close to…

Imagine: You left your house 4 hours ago. You knew it would take about one hour to get to the airport, and because you are a diligent traveller, decided to give yourself the 3 recommended hours before an international departure, on top of that. The good news? There’s no delay…

In my last week’s article A better boarding pass, I presented a more user-centric alternative to the current designs adopted by most airlines when it comes to their printed/online passes. In this post, I will take that idea further and show how air carriers could grant their customers the flexibility…