The Tools and Methods of Service Design

(The mobile-friendly version!)

The Service Design team at Capital One is excited to share the Service Design Tools & Methods Overview. We first created this as a poster that outlines our approach to projects by design phase, with brief descriptions of the tools and methods typically used for each. Here’s each phase broken out to be easier to digest online. Enjoy!


Poster Content: Iran Narges, Ece Ciper, Katie Walker Wilson, and Daniel Klein
Creative Direction: Iran Narges
Design & Illustration: Ece Ciper
Design Manager: Dianne Que