User Offboarding (Sunset Moments)
The Future Is Near: 13 Design Predictions for 2017
Chase Buckley

Not sure I’m a fan of this term. “Offboarding” sounds more permanent, but things like purchase completion often lead into set-ups for triggers or future interactions. “Offboarding” makes me think of cases where the user is simply not going to come back to the product again.

I like terms like “closure experience” for cases such as those in this section.

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