Today, we’re proud to announce that Carbyne has officially launched here in the United States. Today is a momentous day for us, and we’re excited to begin showing Reporty off to everyone in the public safety sphere and beyond. We know that the public safety community, first responders, politicians, and citizens will love what we offer because not only does it look good, but it works too.
Our nationwide rollout in Israel proved to us how necessary Reporty is to save lives. Almost the moment that we integrated Reporty into the Magen David Adom (Emergency Medical Service) Public Safety Answering Point (PSAP) we saw results. For the past 10 months, citizens in Israel have been able to make calls through Reporty and for those that do, they spend less time speaking with a dispatcher and emergency services reach them sooner.
Can You Locate Me Now?
Firstly, let’s start off with the biggest issue: Location. Location tracking has plagued the 9–1–1 industry ever since we began to use cell phones. The fact of the matter is that it’s quite difficult for 9–1–1 to locate mobile users and this has caused significant issues, leading to casualties, with emergency services not reaching victims in time.
When it comes to an emergency situation, every single minute is life and death. Reporty, distributed by Carbyne, instantly shares your location with emergency services using the GPS chip in your smartphone. However, we didn’t stop at the outdoor location, but we went ahead and made it easier for emergency services to find you inside as well. Using our unique (and very cool) algorithm, Reporty can share not just what building you’re in but your elevation AND location on the floor. Let’s say you’re in a skyscraper in the middle of New York City and need to contact the ambulance for someone who’s having a heart attack. Reporty will be able to tell the dispatcher what address you’re at, that you’re on the floor and that you’re standing in the corner office on the far right-hand side of the building. It’s amazing!
Video: Worth far more than 1,000 words
A 9–1–1 dispatcher can only learn so much from a voice call but imagine what information they can glean from a video call? More than you can think. Imagine, a video call comes in about a man choking on his food. The 9–1–1 dispatcher gives instructions to the reporter on how to administer the Heimlich maneuver. Now, the dispatcher can direct the reporter on the correct positions and where to place his arms but also ensure that they are implementing it correctly. The man’s life is saved, no ambulance has been sent out (thus freeing resources for other emergencies), and they can all go back happily to their meal.
But what if there’s a mass shooting, a terror attack, or a car pile-up? Reporty gives 9–1–1 dispatchers unprecedented intelligence about the state of the scene and just how many people are injured, how many perpetrators there are, and what sort of weapons that they may be carrying. This information can be transmitted to forces en route to the scene, be used by commanders what kind of response is needed before arriving on the scene, or even used later by the prosecution or defense during a criminal trial.
The future is video, and the future is now.
FIFO — No, No!
First In, First Out. It’s the bane of 9–1–1 dispatchers everywhere. Each call, no matter how pressing the emergency, has to be responded to based entirely on their place in line. The kitten stuck up the tree is treated the same as the burning building. As lovely as this world of equality is, it’s not practical when dealing with emergency services. What if 9–1–1 commanders could see which calls were the most dangerous and then prioritize them? What if the burning building beat out the lost kitten? Or the Dominos pizza order? Or the misdial? What if 9–1–1 commanders could spare their dispatchers from having to listen to the almost 30% of butt dials that they receive annually.
Reporty gives 9–1–1 call takers the ability to take control over the inundation of wrong, non-emergency, or fake calls being made every day. By removing these burdens on the emergency services system, we free up resources, lighten budgets, eliminate time-wasting calls, AND ensure that response times improve to legitimate emergencies.
Here at Carbyne, we’re happy to provide our end-to-end ecosystem to emergency responders, civil services, and the private sector. With the knowledge and experience, of rolling this out nationwide internationally, we are confident that our easy integration with existing systems as well as our cost-effective pricing structure means that Reporty technology will soon find its way to a PSAP near you!