Is there hope for reader comments on newspaper sites?
I was familiar with The Guardian’s report on harassment in its reader comments. Unfortunately I didn’t find it surprising or shocking.
Here’s my problem with Facebook as a CMS. You are using a platform that owes you nothing. If their site goes down or a glitch (or algorithm tweak) tanks your traffic, you have no recourse. They owe you nothing.
Sure, FB doesn’t want to let its site go down but that doesn’t mean it won’t.