Carmia Lureman-NortonFour Books That Have Changed How I ThinkHaving a newborn comes with many warnings, but there is a very, very thick glittery silver lining (besides the cuddles): Hours and hours…Apr 12Apr 12
Carmia Lureman-NortonDesigning experiences and products for African mass-marketsInternational teams looking to launch innovative products in Africa tend to miss some fundamental customer nuances. In my many…Oct 26, 2023Oct 26, 2023
Carmia Lureman-NortonWhat Impact can learn from CXIMM practitioners can learn from the growth of CX, rather than re-inventing the wheel.Feb 14, 2023Feb 14, 2023
Carmia Lureman-NortonQuestions to guide CX-centric problem solvingEnabling consistency in decisions affecting the customer experience can be tough, especially in large, complex organisations or…Dec 5, 2018Dec 5, 2018
Carmia Lureman-NortonManaging remote teams: 7 lessons learntI’m no perfect manager, but three teams later I thought this was one area of my career I had a fairly good grip on. And then a new…Mar 19, 2018Mar 19, 2018