Turning User Hacks into Product Insights
The hack that inspired Google’s Tap to Translate & Gboard
There are two divergent product schools of thought:
#1: Users don’t know what they don’t know
I’ve always been a hacker. Not one of those cyber-hackery types you might be thinking of sitting in a dark room somewhere, aggressively scheming their way into your email. Rather, I am a hacker of everyday things… of ordinary objects, products and processes.
Hey Sarah, I love this concept of a “fault tolerance” — a great guiding principle for UX teams to rally behind. I think visual design (e.g. pre-populated inputs & help text with suggested queries) and brand (e.g. infusing humility and even humor into bots’ personalities) can go along way in managing expectations and teaching users how to talk to…