We live in a data-filled world. We live in a world where the user experience bar keeps getting raised. Every new product that comes out has to uphold itself to a higher bar. What was once acceptable is no longer enough. Login mistakes, autofill errors, and lag times are not…

If you hate something, don’t you do it too. — Eddie Vedder A couple of days ago I was doing some research on various corporate websites. Harmless enough. Until I came to Boeing.com. Everything looked good at first glance, typical large image, small nav. …

The other day a friend of mine asked me for some help with his e-commerce site. He was, as we all are, looking for better usability. — He was specifically asking about their left column filters and their “blue African masks.” I gave him a couple of solutions and then I added a few more bonus UX fixes. For example, they had one of those awful discount pop-ups that overwhelms the screen and asks you for your…

The other day a friend of mine asked me for some help with his e-commerce site. He was, as we all are, looking for better usability. He was specifically asking about their left column filters and their “blue African masks.” I gave him a couple of solutions and then I…

Empathy is a skill that every designer (and really human being) should be sharpening — Empathy is a big word. It’s also a great buzz word in the industry and rightfully so. As we increase in our user-centered design, empathy is a skill that every UX-er (and really human being) should be sharpening. Empathy is different from sympathy. While sympathy is also a good thing…

Empathy is a big word. It’s also a great buzz word in the industry and rightfully so. As we increase in our user-centered design, empathy is a skill that every UX-er (and really human being) should be sharpening. Empathy is different from sympathy. While sympathy is also a good thing…

As we set out to build great products we are constantly inundated with opinions, insight, and data. Stakeholders, users, and builders alike will have opinions about the very product we are building. Some strong, some weak. Opinions are fine. Everyone has them. …

Aaaaanddd…we’re back! If you missed the previous article you can read it here. It’s a good primer before we get into this second installment. ;) In Part 2, we are going to talk about the second half of the TV show, Beat Bobby Flay, and how it relates to User…

Full disclosure: I have been watching Beat Bobby Flay on Food Network recently. I love it. Also, I don’t work for Food Network or Bobby Flay. If you have never seen this show, watch it. It’s only 22 minutes long, when you DVR it. And let me say that I…