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Casey Cobb
Casey Cobb

1.8K Followers

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Feb 17, 2016

Maybe We Don’t Deserve That Customer

Several years ago, while consulting for a web retail company, I had an extremely stressed out customer service manager come to me with a problem. He was trying desperately to get an order out the door in time for Christmas — but it was proving near impossible. The customer had…

Startup

5 min read

Maybe We Don’t Deserve That Customer
Maybe We Don’t Deserve That Customer
Startup

5 min read


Feb 1, 2016

When (Accidental) Evil makes your job miserable

How to make work fun, profitable, and more impactful — What is Accidental Evil? In economics, a negative externality is a cost that affects a party who did not choose to incur that cost or benefit. A classic example involves pollution; when companies pollute the air that we breathe, those in the vicinity feel the effect from health problems while…

Leadership

13 min read

When (Accidental) Evil makes your job miserable
When (Accidental) Evil makes your job miserable
Leadership

13 min read

Casey Cobb

Casey Cobb

1.8K Followers

Software engineer, angel investor, writer, speaker, inventor, and co-founder of three companies, including web development agency Project Ricochet.

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