Several years ago, while consulting for a web retail company, I had an extremely stressed out customer service manager come to me with a problem. He was trying desperately to get an order out the door in time for Christmas — but it was proving near impossible.
The customer had…
What is Accidental Evil?
In economics, a negative externality is a cost that affects a party who did not choose to incur that cost or benefit. A classic example involves pollution; when companies pollute the air that we breathe, those in the vicinity feel the effect from health problems while…
