Casey PhillipsinThe StartupMaking the Leap from Chatbot to Conversational AIHow to grow your chatbot into a full-blown conversational AI machineDec 8, 2020Dec 8, 2020
Casey PhillipsinChatbots MagazineThe #1 Reason Most Chatbot NLU Models FailMaking the case for domain-specific NLU modelsJun 11, 20191Jun 11, 20191
Casey PhillipsinChatbots LifeWhy Disambiguation is a Chatbot’s Most Powerful WeaponArm your chatbot with conversation flows that actually get users to the answers they needApr 9, 20191Apr 9, 20191
Casey PhillipsinUX PlanetPerfecting the Chatbot Fallback ExperienceNailing the most important chatbot flow you’ll ever createApr 3, 20191Apr 3, 20191
Casey PhillipsinUX Planet3 Steps to Grow Chatbot User Engagement w/ PersonalizationThe days of a one-size-fits-all approach to chatbot design are overMar 1, 20191Mar 1, 20191
Casey PhillipsinChatbots MagazineThe Ultimate Chatbot UX Design Strategy for 2019What a chatbot needs to be successful in 2019Jan 19, 20193Jan 19, 20193
Casey PhillipsinThe StartupWhy You Should NEVER Use ‘Yes’ or ‘No’ Chatbot ButtonsSafeguard your chatbot from one of the most prominent user errorsNov 14, 20182Nov 14, 20182
Casey PhillipsinChatbots Magazine5 Obstacles to Chatbot User Adoption & How to Overcome ThemWinning over potential chatbot users is no easy task, but it can be done with the right mindset and approachOct 22, 2018Oct 22, 2018
Casey PhillipsinGood AudienceUsing the 80/20 Rule to Build Better ChatbotsCreating successful outcomes by automating what matters.Sep 5, 2018Sep 5, 2018
Casey PhillipsinSupport Automation MagazineIntroducing the Relay Knowledge EcosystemKnowledge sharing fueled by AIAug 20, 20181Aug 20, 20181