Casey PhillipsinThe StartupMaking the Leap from Chatbot to Conversational AIHow to grow your chatbot into a full-blown conversational AI machine·6 min read·Dec 8, 2020----
Casey PhillipsinChatbots MagazineThe #1 Reason Most Chatbot NLU Models FailMaking the case for domain-specific NLU models·4 min read·Jun 11, 2019--1--1
Casey PhillipsinChatbots LifeWhy Disambiguation is a Chatbot’s Most Powerful WeaponArm your chatbot with conversation flows that actually get users to the answers they need·5 min read·Apr 9, 2019--1--1
Casey PhillipsinUX PlanetPerfecting the Chatbot Fallback ExperienceNailing the most important chatbot flow you’ll ever create·3 min read·Apr 3, 2019--1--1
Casey PhillipsinUX Planet3 Steps to Grow Chatbot User Engagement w/ PersonalizationThe days of a one-size-fits-all approach to chatbot design are over4 min read·Mar 1, 2019--1--1
Casey PhillipsinChatbots MagazineThe Ultimate Chatbot UX Design Strategy for 2019What a chatbot needs to be successful in 20195 min read·Jan 19, 2019--3--3
Casey PhillipsinThe StartupWhy You Should NEVER Use ‘Yes’ or ‘No’ Chatbot ButtonsSafeguard your chatbot from one of the most prominent user errors4 min read·Nov 14, 2018--2--2
Casey PhillipsinChatbots Magazine5 Obstacles to Chatbot User Adoption & How to Overcome ThemWinning over potential chatbot users is no easy task, but it can be done with the right mindset and approach6 min read·Oct 22, 2018----
Casey PhillipsinGood AudienceUsing the 80/20 Rule to Build Better ChatbotsCreating successful outcomes by automating what matters.·3 min read·Sep 5, 2018----
Casey PhillipsinSupport Automation MagazineIntroducing the Relay Knowledge EcosystemKnowledge sharing fueled by AI4 min read·Aug 20, 2018--1--1