Casey Phillips – Medium

Casey Phillips

Casey Phillips
in
The Startup

Making the Leap from Chatbot to Conversational AI

How to grow your chatbot into a full-blown conversational AI machine

6 min readDec 8, 2020

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Making the Leap from Chatbot to Conversational AI

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Casey Phillips
in
Chatbots Magazine

The #1 Reason Most Chatbot NLU Models Fail

Making the case for domain-specific NLU models

4 min readJun 11, 2019

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The #1 Reason Most Chatbot NLU Models Fail

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Casey Phillips
in
Chatbots Life

Why Disambiguation is a Chatbot’s Most Powerful Weapon

Arm your chatbot with conversation flows that actually get users to the answers they need

5 min readApr 9, 2019

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Why Disambiguation is a Chatbot’s Most Powerful Weapon

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Casey Phillips
in
UX Planet

Perfecting the Chatbot Fallback Experience

Nailing the most important chatbot flow you’ll ever create

3 min readApr 3, 2019

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Perfecting the Chatbot Fallback Experience

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Casey Phillips
in
UX Planet

3 Steps to Grow Chatbot User Engagement w/ Personalization

The days of a one-size-fits-all approach to chatbot design are over

4 min readMar 1, 2019

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3 Steps to Grow Chatbot User Engagement w/ Personalization

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Casey Phillips
in
Chatbots Magazine

The Ultimate Chatbot UX Design Strategy for 2019

What a chatbot needs to be successful in 2019

5 min readJan 19, 2019

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Image result for chatbot

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Casey Phillips
in
The Startup

Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

Safeguard your chatbot from one of the most prominent user errors

4 min readNov 14, 2018

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Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

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Casey Phillips
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Chatbots Magazine

5 Obstacles to Chatbot User Adoption & How to Overcome Them

Winning over potential chatbot users is no easy task, but it can be done with the right mindset and approach

6 min readOct 22, 2018

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5 Obstacles to Chatbot User Adoption & How to Overcome Them

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Casey Phillips
in
Good Audience

Using the 80/20 Rule to Build Better Chatbots

Creating successful outcomes by automating what matters.

3 min readSep 5, 2018

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Using the 80/20 Rule to Build Better Chatbots

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Casey Phillips
in
Support Automation Magazine

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

4 min readAug 20, 2018

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Introducing the Relay Knowledge Ecosystem

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Casey Phillips

Casey Phillips

Sr Product Manager, AI/ML | Uber | Intuit. AI fanatic, tech enthusiast, and passionate product builder! LinkedIn.com/in/casey-phillips-mba-pmp/

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