Hi Richard, during the next month I’m planning to write a series of articles about some of these “mini service design” principles or attitudes. I already started doing that with posts like this one:
As a digital native guy, there is one thing that bothers me again and again. I want to book a table at a restaurant…service-design.co
I have to say little experiments to practice seem to be something really interesting. How did you imagine that? In the form of a workshop or simple tips that can be done easily (like the one above)?
I’m excited to read your thoughts about what you meant with these “experiments”.