Published in Service Design Magazine·Jul 2What’s a missing Service Design question?Hey there, I’m hosting a second free Service Design webinar on July 21st and I need your help: What’s a unanswered question that you still have about Service Design? If you can just hit reply to this email and share your question that would be super helpful to make this…Service Design2 min read
Published in Service Design Magazine·Jun 7Service Design Webinar on June 16thHey there 👋 On Thursday June 16 I’ll host a free Service Design webinar 🎁🧠 where you can discover my favorite Principles followed by a Questions and Answers sessions. I’d love to see you there and answer your personal question. Greetings from Switzerland 🧔🏻♂️🧀 Daniele What questions will I answer during the webinar? 100 people have already registered…Service Design1 min read
Published in Service Design Magazine·Jun 713 updated and new Service Design Principles from May 2022In may 2022 I’ve continued to work on my Series of simple and down to earth tips, ideas and recommendations that can help you to improve your customer and employee experience. During this months I’ve worked on 13 new Service Design Principles one of which was inspired by a community…Service Design3 min read
Published in Service Design Magazine·Apr 3021 Service Design Principles: April 2022 reviewAs it’s the new tradition, at the end of the month I do a review of all the Service Design Principles I have worked on last month. In April I was busy. I edited 21 Service Design Principles. Service Design Principles are small ideas, tips or hacks that can help…Service Design3 min read
Published in Service Design Magazine·Mar 1511 Service Design Principles from January — March 202211 learnings about customer experience, change, communication, technology and public service that can help service creators and designers improve their services. You’ll find the links to all the 11 principles below. Service Design Principles for Customer experience Reflect are you rushing things too much? A Service Design Principle about the speed of customer experience and the impact on the team store.swissinnovation.academyService Design3 min read
Published in Service Design Magazine·Mar 1How to build your own library of Service Design PrinciplesI’ve heard many people ask: Daniele, how can I build my own library of Service Design Principles? Where do I even start? The answer is: it isn’t easy. And it’s only for the very motivated people. But after writing 200 Service Design Principles in two books (and writing 100 new…Service Design2 min read
Published in Service Design Magazine·Jan 10Book: Service Design Principles 101–200100 more ideas to improve your customer experience This is the second book of the Service Design Principles Series. It comes with 100 new ideas, tips and examples of how you can use the power of Service Design to make customers say “I love you” instead of “fuck you!” when they interact with your service. Get the book…Service Design3 min read
Published in Service Design Magazine·Dec 22, 2021Reward my curiositySurprise is an element that can transform a good customer experience into a delightful one. There is one specific type of surprises that you can design and plan: Easter eggs that reward your curious users. An Easter egg is basically a hidden element that only curious people can find out…Easter Egg1 min read
Published in Service Design Magazine·Dec 15, 2021Don’t give me information for problems I can’t solveOur kid, was still a new born. There was an issue with him. I have to admit I don’t even remember what the issue was at the time. But I remember this conversation. The midwife that helped us said: “So this is a big problem!” She explained, she gave details…Communication2 min read
Published in Service Design Magazine·Dec 8, 2021Ask the customer’s companion if he has questionsFor many services people don’t come alone. They come with a friend, a family member or someone they trust. Let’s call that a customer companion. When my wife goes to buy shoes, she needs me as a companion. I don’t know why, but it’s needed. …Family2 min read
