What I Learnt as a Chronic Sick Patient & Designer: 10 Design Principles for Healthcare

Great article, David. Thank you for the insights. I just felt that you could talk a little bit more about something you are so good at: empathy. If we forget that it's about human beings living a very delicate situation on all sides (patient, family, professionals, designers, etc), we are risking to miss something important. Maybe when you are talking about humor, empathy could be the key work. Don't you agree?