Content marketing @Decisionaire @Velaro_Inc and others. Tweets here are mine moreso than theirs. Passions: inbound marketing, youth policy, and tabletop games.
10+ examples of common phrases you’d see on an entry-level customer service job description, and what they might actually mean.
The opening frames this article about customer attrition, but it’s actually about customer service attrition. Why are you likely to lose your staff and what can you do about it?
Read the article on the Win the Customer blog here.
Live chat metrics can be broken down into three types: those that advance operational efficiency, those that advance customer service, and those that are a poor use of time/energy to measure.
(this post was ghostwritten for Chris Childers and initially appeared on the ICMI blog…
New hire training can be one of the most instrumental factors in delivering happiness to your customers — but it isn’t by default.