Chris Frascella – Medium

Chris Frascella

Chris Frascella

What Do Your Customer Service Job Descriptions Say About Your Company?

10+ examples of common phrases you’d see on an entry-level customer service job description, and what they might actually mean.

May 8, 2016

May 8, 2016

Chris Frascella

Five Top Causes of Customer Service Attrition (and How to Deal with Them)

The opening frames this article about customer attrition, but it’s actually about customer service attrition. Why are you likely to lose…

May 8, 2016

May 8, 2016

Chris Frascella

Improving Your Live Chat ROI: 10 Key Metrics

Live chat metrics can be broken down into three types: those that advance operational efficiency, those that advance customer service, and…

Mar 21, 2016

Mar 21, 2016

Chris Frascella

Multi-Channel Customer Service: Improving Access, Training, and Results

(this post was ghostwritten for Chris Childers and initially appeared on the ICMI blog…

Mar 20, 2016

Mar 20, 2016

Chris Frascella

When New Hire Training Transforms the Customer Experience (And When it Doesn’t)

New hire training can be one of the most instrumental factors in delivering happiness to your customers — but it isn’t by default.

Mar 20, 2016

Mar 20, 2016

Chris Frascella

Providing a Remarkable Ecommerce Experience for Your Customers

(this article originally appeared on the CleverBridge blog: http://www.cleverbridge.com/corporate/remarkable-ecommerce-experience/)

Mar 20, 2016

Mar 20, 2016

Chris Frascella

From Launch to Stratosphere: Building the Ecommerce Profit Rocket

( this post was ghostwritten for Chris Childers and initially appeared on the CleverBridge blog…

Mar 20, 2016

Mar 20, 2016

Chris Frascella

The Importance of Market Research in Customer Experience

(this post originally appeared on the InterQ Research blog…

Mar 20, 2016

Mar 20, 2016

Chris Frascella

Three Major Managerial Issues to Avoid, as Proven by Famously Bad Coaches

(this post was ghostwritten for Chris Childers and initially appeared on the MHI Global blog…

Mar 20, 2016

Mar 20, 2016

Chris Frascella

Rethinking Call Center Reporting

(this post was ghostwritten for Chris Childers and initially appeared on the MHI Global blog…

Mar 20, 2016

Mar 20, 2016

Chris Frascella

Chris Frascella

Content marketing @Decisionaire @Velaro_Inc and others. Tweets here are mine moreso than theirs. Passions: inbound marketing, youth policy, and tabletop games.

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