
Cohort Retention is an important tool linked to a business’s health. Retention metric is often used to analyze groups of customers that have some common properties. Retention Cohorts can help business owner understand the percentage of customers/users they have.
Retention Cohorts can help you understand the percentage of users who have been retained on your app retained until the defined day. This includes users who have performed the Return Event until the selected day or later. By adding segments to your Cohort analysis can allow that data provided to be more beneficial to the company.
Amazon is an excellent example of a company that excels in customer retainment. They are able to beat out competitors and proved high grade products and quick turnaround time that keeps people coming back.