Husband, Father, Chief Product Officer, Product Mentor, Author…trying to Be Better every day.
How I expect your product to work is largely based on my experience using other products
… of buzz, it can be hard to acknowledge you don’t have all the answers. It’s hard to set aside ego. As product leaders, it’s our job to build the right product, for the right market, at the right time.
Instead of cultivating raving fans, they had raging customers and one more nail in the coffin.
In an attempt to please everyone, Ford missed the mark for everyone.
Success starts with doubling down on what customers need. Pour over support tickets. Do customer success calls. Contact prospects that chose a competitor. Di…
Sometimes you can do everything right and still get it wrong. It’s a reality of product. What matters is that you are relentless in getting the data and shortening the time it takes to get it right.
… ship. The problem is that shipping the wrong thing fast is worthless. As Yogi Berra famously said, “We’re lost, but we’re making good time!”
Shipping the right thing is what matters.
Everyone of the effective Presidents in American history had his own method of producing disagreement he needed in order to make an effective decision. Each created the disagreement he needed for some understanding of what the decision is all about.
Disagreements alone can provide alternatives to a decision. A decision without an alternative is a gamblers’ throw.