Compass Card is a bit clunky.

Tale of two compass cards.

Happy Chad: Having exact change was a pain that I won’t miss when jumping on the bus. The mobile interface for the main site,https://www.compasscard.ca works well, I set up everything on my first 10 minute skytrain ride. And come tax time, assuming I can find usage data, makes claiming transit use on taxes a lot easier.

Complainy Chad: I continue to forget to tap out on Skytrain as all the gates are still open (behavior change is hard, but closing the gate would help). Realising this, I attempt to log in to see my usage data — how much was charged for what trip. The help says you can do it. The change management site, http://askcompass.ca also says you can look at all your data. Neither of them link to this non-existant page. The Contact Page asks for all my contact information, even though I am logged into my account with all my contact information. Please, share my data with me … and yourself.

It’s changed the transit experience. We’ll see if for the better. At nearly $200 million to rollout, I would have rather seen that cash invested in the next line that needs to be built.

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