A Usability Study on Starbucks’ Mobile App
Vichita Jienjitlert

First off, great write-up!

If I understand correctly, four people were operating this test at a table? Do you think the imbalance of participant to team members was too high? I feel like approaching a table with four strangers would cause my focus to drop while completing the test. Think it would be possible to perform the tests with just one team member making it a more friendly, one-on-one atmosphere?

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