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Today, we are thrilled to announce our Series A investment in Polly, a company we believe is going to significantly impact how enterprises get work done and measure success. We led this $7 million round and were joined with the existing seed investors Amplify Partners, Fathom Capital, and the Slack Fund.

We have known Samir and Bilal, the co-founders of Polly, since the 2016 Seattle TechStars class, when we had them into our offices to give a practice demo run. We were excited about them then and have followed the progress as the company has graduated from delivering chatbots to the rich world of enterprise collaboration. Samir and Bilal have built a great team here in Seattle and they are passionate about delivering a quality experience to their customers — these customers, from individual developers to large enterprises are focused on being more successful and understanding their workflows better. …


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Today, we at Madrona are delighted to announce our investment in a $10M Series A raise by Datacoral and the beginning of our partnership with Raghotham (Raghu) Murthy, the founder/CEO of the company.

I have had the good fortune to know Raghu for a while. I first read of him back in 2013 in this Wired.com article that had profiled the “data brains behind the rise of Facebook.” Raghu was prominently featured in it, having been one of the main architects of Facebook’s data infrastructure between the crazy growth years of 2008 and 2013. He then went on to run the engineering team at Bebop, led by Diane Greene and eventually acquired by Google. …


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Customer Success is frequently an afterthought. It should be anything but, especially for enterprise software companies. However, unlike product or sales, customer success receives far less attention than it deserves and is thrust into the spotlight only when something goes wrong, i.e. a customer churns.

So, at our annual Madrona CEO Summit last week, we decided to host a breakout session on best practices for customer success at enterprise software companies. …

About

Sudip Chakrabarti

Partner at Madrona. Enterprise investor.

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