Sep 5, 2018 · 1 min read
I agree that it’s important to avoid a culture of blaming the customer for using your product wrong. Particularly in dev — if you know your product inside-out, then you know well exactly what it does and doesn’t do, and hence it’s really easy to get a skewed perception of how simple and obvious your product is to use.
That’s a good idea to have interns start in customer support, to give them a better perspective on how your product looks from the customer’s point of view.