An Interview With Charlie Katz

The only thing worse than not having what you need is not using what you have. I have learned to stop waiting for what I may want and rather do something meaningful and productive with what I have.


An Interview With Charlie Katz

Stay grounded to your purpose. Purpose should always be your context, and when you stay connected to your true purpose, it does more than just drive your business to greater levels of success. That sense of knowing in your gut also provides a defensive shell against the challenges that are getting thrown at you in these turbulent times. It’s our routines, while a little boring at times, that also give us security when we feel overwhelmed by overexposure to chaos.


An Interview With Charlie Katz

Open communication platform. Business leaders need to create a platform where everyone is comfortable sharing their opinions and thoughts because the best ideas probably won’t come from the top, they’ll come from the people closest to the field.

Assess and re-assess strategy. Like I said earlier, being agile in the face of disruption is imperative to survival.


An Interview With Charlie Katz

Self Awareness — Be self-aware and focused on growth.; be willing to adapt and open to change.

Communication — Communicate frequently and concisely, but humanly — be relatable

Transparency — answer the hard questions, do not avoid them.

Feedback — Engage and be open to feedback from others.

Curiosity — encourage questions, debate, and strategic thinking; always look forward to where the business is going


An Interview With Charlie Katz

Assume the best of intentions. Always assume that your customers or employees have positive intent behind their questions or decisions. This will help improve communication and build better relationships.

Collect feedback, always ask for it, and learn from it. At Oncue we make it a priority to talk to our customers about their problems and goals so we can work with them to continually improve our product offering, ultimately making their lives easier and helping them to grow their own businesses.


An Interview With Charlie Katz

Passion begets focus, and focus begets progress. Passion is the key to a thriving business. My passion for Tolago and the team that we are building allows me to relentlessly focus toward success. Because of this, progress just seems to flow constantly.


An Interview With Charlie Katz

Be Vulnerable — Share authentically how you are feeling, make yourself human. As leaders we do not have to have it all together 100% of the time. People will trust you more if you are real and they will open up more about what they are dealing with.

Create Focus — When things feel chaotic, be the clarity for your teams. Find something to focus on, to put your energy into, until things stop swirling around you. We often get caught up in the chaos instead of being the calm through it and as a leader your team needs you…


An Interview With Charlie Katz

Develop workplace climate awareness

Wise leaders make time to reflect on and understand what is happening at the level of interpersonal relationships and the climate as a whole. They understand that this is the context that either helps people thrive or burnout. They appreciate the importance of that coffee in the kitchen or team meeting — they don’t make people feel guilty for spending time building relationships.


An Interview With Charlie Katz

Provide reassurance to your employees, the shareholders, and your clients. Once you have a plan, you need to take care of your own “people”. You need to let them know that things are being done to remedy the situation, that in this crisis you have things under control. In the course of trying to solve a problem, it’s very easy to lose sight of those who are most immediately impacted by the situation. It is necessary to take the time to assuage their fears and uncertainty.


An Interview With Charlie Katz

My focus at Building Engines is on helping customers be successful. If COVID changes what our customers’ needs are, then we need to adapt and adjust our playbook. Ensuring that our customers can find real value in our products and solutions is of the utmost importance. As the new world of commercial real estate starts to emerge, we’ll see what types of changes are required to keep customers happy and satisfied.

Charlie Katz

Executive Creative Director at Bitbean Software Development

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